The credit card industry, in recent years, has developed something of a tiered model. Good customers are treated extremely well. There are rewards programs, favorable terms, and high limits. But those who don't prove as assiduous about their bills, or slip up amidst their payments, fall into a second tier that's as punishing and deceptive as the first tier is serene and straightforward. Hidden fees, unexpected rate increases, universal default, and all the rest. The result is that low income credit card holders effectively subsidize high income credit card holders. The financially illiterate are gamed so the financially literate can pay very low fees. Flattening that business model out a bit would make a lot of sense. It's a feature of the new legislation, not a bug.This seems off to me.
First point: there's nothing particularly shady about companies earning different size margins on different types of customers. The practice goes by the negative sounding phrase "price discrimination," but it's standard and wholly unremarkable. That's what coach, business class, and first class tickets are all about, for instance -- varying pricing and terms in order to earn as much as possible from different kinds of passengers.
Earning different margins on different groups is also vastly different from cross-subsidization. To say that low income borrowers are subsidizing high income borrowers implies that credit card companies take a loss on loans to their high income borrowers, but are able to continue offering them credit thanks to the money they make on everyone else. That would be a peculiar business model indeed; firms would be better off offering high income borrowers terrible terms so that they wouldn't sign up in the first place.
What about the claim that regulation would reduce margins on poorer borrowers, forcing credit card companies to make up the difference by sticking it to quality borrowers? Well, the first half of the statement is likely true, and it also doesn't bother me much. I strongly suspect that the benefit to low income borrowers of not getting routinely screwed by credit card companies will outweigh whatever negative effect there is on the supply of credit to low income borrowers. But the second half of the statement is problematic.
Here's why -- if credit card companies could have been making more money on quality borrowers all along, why didn't they? That's what this claim amounts to -- the suggestion that the business could have been sticking it to quality borrowers -- raising rates and charging fees -- but chose not to. That doesn't make a great deal of sense. What seems more probable is that high quality borrowers used to have more credit options available to them, and so credit card companies had to work harder to get their business. Now, in the midst of recession with many borrowing options -- including home equity lines -- no longer available, credit card lenders can squeeze more out their customers. They're the only game in town and can price accordingly.
In this story, fees and higher rates will be coming in any case. But given the threat of regulation in Congress, a harder line with quality borrowers seems like a nice little stick to brandish in front of legislators.










I think you're missing something here. Good customers are money makers. Credit Card companies make money from both the customers and the businesses that sell to the customers.
Let's say a customer is spending $1000 per month on his credit card, the credit card companies will make $50 because they only pay the businesses $950 dollars. They take their 5% to 10% cut per transaction. (That's why some business don't take AMEX and Discover, because those two companies take bigger transaction fees than Visa and Mastercard.) They settle with the business at the end of every *blah* (month, week, day, I'm not completely certain).
So I, as a good customer, am paying the $50 share of transaction fees each and every month and paying of the money the credit card company has already paid out to the business. Whereas Bob, the bad customer, pays 15 days late. So the credit card company doesn't get the $50 in transaction fees and it's fronted money to the business on time. Bob is a cash-flow problem for the credit card company, so they hit him with fees and interest. It's a bit of a death spiral for Bob and the credit card company, but that's the best way to handle a risky debtor.
Since I'm a good source of cash flow for the credit card company, they give me some points and perks which work out to about $5 to $10 per month. Of course, they actually make this up by charging the business more per transaction. Perks make me use their card more, which increases their cash flow, etc. etc. All-in-all, it's great deal for everyone involved. But if they can't handle the risk of Bob's credit card properly, they'll have to cut back on perks to me to cover Bob. Which will likely make me move to another card for my spending, which lowers their cash flow, which makes them a lot less money.
Xmas has this right. For better or worse, this market-based alternative payment system works.
Some details: The stand-alone retailer pays back an average of 3% on all c/card purchases - affinity cards, mileage cards, etc., are the costliest for the retailer; debit cards are the least costly. The chargebacks are done monthly, debited from the retailer's bank account, along with general fees and (usually) the c/card and debit card PIN machine rental fees. As for the chain retailers, their in-house cards are the cheapest for them to manage (they get both sides of the spread), which is why they are heavily promoted in-store.
Given the cost to the retailer of running c/cards, he might prefer to offer you a discount for cash, but this is not allowed by the c/card companies. On the other hand, credit card users tend to spend more per ticket, a fact retailers know well. Cash and checks require special handling, and may be open to fraud within the retail establishment. And, not least, governments like c/cards: unlike cash, amounts spent on c/cards are readily available for sales tax and income tax purposes.
No wonder the system has succeeded!
I'm a good customer. In fact, a great customer for credit card companies. But the way that they're are acting has me paying off, and closing my accounts left and right. Eventually, I should be down to an Amex, and a Visa card, and mostly use cash.
In the long run, this just produces a huge surge in bankruptcy, which hurts *everyone*. Credit card companies act as if everyone *can* pay those increasing fees, hidden late payments etc... but if you get laid off, you're not going to think "should I feed my family, or pay my credit card bill".
Josh,
I agree with you completely. In fact, I am completely wrong about that being the "best" way to handle a risky debtor. Credit Card companies have been pestering me about signing up for insurance programs that will cover the costs of my debts if I suddenly have a loss of income. The cost of this insurance is often high when added to other interest (3% of balance, give or take a few %).
That option, however, is out there for the customers to use BEFORE they get in any financial trouble. Once you are in trouble, though, you're caught in the interest and fines morass.
only in Ezra's world is it that the people who pay their bills on time and therefore get charged less are getting "subsidized" by the people who dont, and therefore, get charged more.
I would love to be one of Ezra's employees--
Ezra the boss: "Joe, I know you are late, insubordinate and unproductive, but I refuse to make you "subsidize" everyone else's salary by paying them more."
Joe the employee "thanks so much. I have to leave early today."